If you are having difficulty using CHIP, there are several ways in which you can get assistance:
Ask your “HR Designee”
If your location has a designated “HR Designee” (previously knows as “Super User”), your first step in getting help is to contact that person with your question or issue. In many cases your issue may have been previously addressed. Working with your HR Designee ensures that you will get the quickest, most efficient support.
Provider Help Desk
For situations in which you cannot work through a HR Designee, issues and questions may be submitted electronically via our secure Provider Help Desk (Login Required, see Note below). It is important to include as many details about your question/problem as possible, possibly including provider id, client id, authorization #, document name, menu item, error messages, deadlines and/or any other relevant details. Also, be sure to select the most relevant support category (type of question) so that your question will go to the appropriate support staff.
Please note: If you do not have an account to log into our Provider Help Desk, please contact our CHIP Hotline at 810-496-5000 and be prepared to provide the following information: your name, provider/location, telephone number and email. Support staff are available to address issues during our normal business hours of Monday – Friday, 8:00 AM to 5:00 PM.
Submit a Help Request on our Provider Help Desk
CHIP Hotline (for urgent assistance)
Finally, if you do not have access to a HR Designee or if you are in need of urgent assistance, please call our CHIP Hotline. Please be prepared to provide the following information: your name, provider/location, telephone number and email. It is also important to include as many details about your question/problem as possible, possibly including provider id, client id, authorization #, document name, menu item, error messages, deadlines and/or any other relevant details. Also, be sure to select the proper support category from the phone menu so that your question will go to the appropriate support staff.
Support staff are available to address issues during our normal business hours of Monday – Friday, 8:00 A.M. to 5:00 P.M..